IBPS Clerk

IBPS Clerk (Customer Service Associate-CSA)

• Examination Conducting Body:

The Institute of Banking Personnel Selection (IBPS was established as a society registered under the Societies Registration Act of 1860 and is recognized as a Public Trust under the Bombay Public Trust Act of 1950. IBPS, originating from the new selection frameworks implemented by the Banking Industry after nationalisation, is an independent organisation established by the Reserve Bank of India, Central Financial Institutes and Public Sector Banks.

Here is the calendar released by IBPS Clerk (Customer Service Associate-CSA) for the year 2025-26.

IBPS Tentative Calendar for year 2025-26

• Participating Banks in IBPS Clerk (Customer Service Associate-CSA):

(1) Bank of Baroda

(2) Canara Bank

(3) Indian Overseas Bank

(4) UCO Bank

(5) Bank of India

(6) Central Bank of India

(7) Punjab National Bank

(8) Union Bank of India

(9) Bank of Maharashtra

(10) Indian Bank

(11) Punjab & Sind Bank

• Why to aspire IBPS Clerk (Customer Service Associate-CSA)?

The IBPS Clerkfunctions as a Single Window Operator (SWO) that means that they manage all the daily operations of the bank. The IBPS Clerkhandles all interactions with clients and manages client related tasks. The IBPS Clerkare employed as cashiers, deposit handlers, and various front desk roles. They must interact with customers and respond to their issues. They also partake in tasks such as opening bank accounts, issuing demand drafts, transferring funds via cheque, RTGS/NEFT, cheque book requests, and many more. In summary, the IBPS Clerkensure the efficient operation of bank branches nationwide.

A position as an IBPS Clerk (Customer Service Associate-CSA) can be viewed positively for various reasons:

1. Job Security: Working for a government owned bank such as IBPS generally provides better job stability in comparison to positions in the private sector.

• Career Growth: IBPS offers multiple chances for professional growth. Employees can advance to elevated roles by means of promotions and internal assessments.

• Benefits and Perks: Employees at IBPS generally receive various advantages, such as competitive salary, health coverage, retirement plans, and vacation allowances.

• Work Environment: Employment at a bank often offers a consistent work atmosphere with set hours, which might be attractive to numerous individuals.

• Skill Development: The role allows you to cultivate essential skills in customer service, finance, and operations.

• Job Profile for IBPS Clerk (Customer Service Associate-CSA):

The IBPS Clerk functions as a Single Window Operator (SWO) that means that they manage all the daily operations of the bank. The IBPS Clerk handles all interactions with clients and manages client related tasks. The IBPS Clerks are employed as cashiers, deposit handlers, and various front desk roles. They must interact with customers and respond to their issues. They also partake in tasks such as opening bank accounts, issuing demand drafts, transferring funds via cheque, RTGS/NEFT, cheque book requests, and many more. In summary, the IBPS clerk ensure the efficient operation of bank branches nationwide.

• Summary for IBPS Clerk (Customer Service Associate-CSA):

• IBPS Clerk 2025 Details:

The dates for the IBPS Clerk Examination 2025 have been revealed. The Prelims are scheduled for December 6^th, 7^th, 13^th and 14^th in 2025, while the Mains will take place on February 1^st, 2026. The official IBPS Calendar 2025 indicates that the IBPS Clerk 2025 Notification is anticipated to be released in July 2025. The title of IBPS Clerk has been altered to “Customer Service Associate (CSA) and this change takes effect from 1^ST April 2024.

The process of selection is mainly divided into two phases: Preliminary and Mains examinations. Nevertheless, individuals seeking to fill the job openings in a specific state must demonstrate proficiency (reading, writing, speaking, and comprehending) in the designated local language of that State/UT/Special area. The assessment for proficiency in the chosen local language will take place as a component of the selection process.

• Required Educational Qualification:

An applicant must possess a graduation degree in any field. Applicants in their final year or semester of graduation may apply provisionally, provided that if they are provisionally selected, they must submit evidence of having completed their graduation examination by or before 31 December 2024. Moreover, applicants should be proficient in both the official & local language. (Here, official language is English and the local language will be the state/region/UT the applicant is applying under.)

• Age Criteria for the Applicants: 

Minimum: 20 Years & Maximum: 28 Years (Note: Detailed age criteria with dates will be updated here as will be released by IBPS)

Relaxation of Upper age limit:

• Who cannot appear for IBPS Clerk (Customer Service Executive-CSA)?
• Who possess a negative report concerning the applicant’s character or any associated matter
• Who have previously been employed by IBPS in a clerical or officer role
• Who are currently employed by IBPS in clerical or officer roles
• Who are with poor CIBIL or similar agency score

• Examination pattern & Syllabus:

To successfully crack the IBPS Clerk (Customer Service Associate-CSA) 2025 examination, it is crucial to comprehend the exam format. Below is the exam structure for the IBPS Clerk (Customer Service Executive-CSA) Prelims and Mains tests.

IBPS Clerk (Customer Service Associate-CSA) Prelims Examination Pattern:

An online Preliminary Examination featuring objective tests worth 100 marks will be held in online mode. This examination will last 1 hour (60 minutes) and will include 3 sections as outlined below:

Every test will have a separate timing as mentioned above. There will be negative marks for incorrect answers for the examination. For each incorrect answer, 1/4^th marks will be deducted for each wrong answer. There are no minimum qualifying marks set for any individual test or for the overall score. Section wise marks will not be maintained.

IBPS Clerk (Customer Service Associate-CSA) Mains Examination Pattern:

There will be negative marks for incorrect answers for the examination. For each incorrect answer, 1/4^th marks will be deducted for each wrong answer.

• Syllabus for Prelims & Mains Examination:

Here, the IBPS Clerk (Customer Service Associate-CSA) Syllabus for 2025 Prelims Examination is outlined for the applicants. The subjects for the prelims consist of Reasoning, Numerical Aptitude, and English. The initial phase of the IBPS Clerk (Customer Service Associate-CSA) consists of the Prelim exam, so candidates must comprehend all the subjects outlined in the syllabus.

Syllabus for IBPS Clerk (Customer Service Executive-CSA) Prelims Examination:

(1) English Language 

(2) Numerical Ability 

(3) Logical Reasoning 

IBPS Clerk (Customer Service Executive-CSA) Prelims Syllabus for English Language:

The IBPS Clerk (Customer Service Executive-CSA) Syllabus 2025 for Numerical Ability consists of 30 questions, totalling 30 marks. The candidates will have 20 minutes to complete this section. The subjects covered in this section are listed below.

English Language Topics:

• Reading Comprehension
• Phrase Replacement
• Fill in the Blanks
• Odd Sentence Out
• Para Jumbles
• Cloze Test
• Inference and Sentence Completion
• Sentence Connectors
• Paragraph Conclusion
• Phrasal Verb Questions
• Misspelled Words
• Error Detection
• Sentence-Level Errors
• Word Rearrangement
• Sentence Improvement
• Error Correction
• Word Swap
• Idioms and Phrases
• Column-based Sentence Completion

IBPS Clerk (Customer Service Executive-CSA) Prelims Syllabus for Numerical Ability:

The IBPS Clerk (Customer Service Executive-CSA) Syllabus 2025 for Numerical Ability consists of 35 questions, totalling 35 marks. The candidates will have 20 minutes to complete this section. The subjects covered in this section are listed below.

Numerical Ability Topics:

• Quantitative Aptitude
• Simplification
• Approximation
• Missing Series
• Quadratic Equation
• Data Interpretation (Bar, Line, Pie, Tabular)
• Data Sufficiency
• Wrong Series
• Time & Work, Pipes & Cisterns
• Problems with Ages
• Average, Ratio, Percentage, Profit & Loss
• Simple Interest & Compound Interest
• Speed, Distance & Time
• Permutation & Combination
• Boat & Stream
• Mensuration
• Probability
• Partnership
• Mixture & Allegation

IBPS Clerk (Customer Service Executive-CSA) Prelims Syllabus for Logical Reasoning:

The IBPS Clerk (Customer Service Executive-CSA) Syllabus 2025 for Logical Reasoning consists of 35 questions, totalling 35 marks. The candidates will have 20 minutes to complete this section. The subjects covered in this section are listed below.

Reasoning Topics:

• Blood Relation
• Direction and Distance
• Alphanumeric Series
• Syllogism
• Coding-Decoding
• Circular/Triangular/Square/Rectangular/ Seating arrangement
• Order & Ranking
• Inequality
• Box-based Puzzle
• Floor-based Puzzle
• Linear row/Double row arrangement
• Day/Month/Year/Age-based Puzzle
• Comparison/Categorized/Uncertain Puzzle
• Miscellaneous

Syllabus for IBPS Clerk (Customer Service Executive-CSA) Mains Examination:

(1) English Language 

(2) Numerical Ability 

(3) Logical Reasoning & Computer Awareness

(4) General/Financial Awareness

IBPS Clerk (Customer Service Executive-CSA) Mains Syllabus for English Language:

The IBPS Clerk (Customer Service Executive-CSA) Syllabus 2025 for Numerical Ability consists of 40 questions, totalling 40 marks. The candidates will have 35 minutes to complete this section. The subjects covered in this section are listed below.

• Reading Comprehension
• New Pattern Cloze Test
• Phrase Replacement
• Odd Sentence Out & Para Jumbles
• Sentence Completion
• Paragraph Conclusion
• Phrasal Verb Questions
• Connectors
• Column-based Sentence Completion
• Word Rearrangement
• Paragraph Completion
• New Pattern Para Jumbles
• Multiple Error Corrections

IBPS Clerk (Customer Service Executive-CSA) Mains Syllabus for Numerical Ability:

The IBPS Clerk (Customer Service Executive-CSA) Syllabus 2025 for Numerical Ability consists of 50 questions, totalling 50 marks. The candidates will have 45 minutes to complete this section. The subjects covered in this section are listed below.

• Simplification and Approximation
• Basic Calculations
• Inequalities (Quadratic Equations, Quantity 1 & Quantity 2)
• Time and Work
• Speed, Time, and Distance
• Simple Interest and Compound Interest
• Data Interpretation (Bar Graph, Line Chart, Tabular, Caselet, Radar/Web, Pie Chart)
• Number Series
• Arithmetic Problems
• Volumes and Surface Areas
• Problems on L.C.M and H.C.F
• Quadratic Equations
• Probability
• Profit and Loss

IBPS Clerk (Customer Service Executive-CSA) Mains Syllabus for Logical Reasoning & Computer Awareness:

The IBPS Clerk (Customer Service Executive-CSA) Syllabus 2025 for Numerical Ability consists of 50 questions, totalling 60 marks. The candidates will have 45 minutes to complete this section. The subjects covered in this section are listed below.

Logical Reasoning Topics:

• Puzzles
• Seating Arrangements
• Direction Sense
• Blood Relation
• Syllogism
• Order and Ranking
• Coding-Decoding
• Machine Input-Output
• Inequalities
• Alpha-Numeric-Symbol Series
• Data Sufficiency
• Logical Reasoning, Statement, and Assumption
• Passage Inference
• Conclusion, Argument
• Resultant Series

Computer Awareness Topics:

• Fundamentals of Computer
• Future of Computers
• Security Tools
• Networking Software & Hardware
• History of Computers
• Basic Knowledge of the Internet
• Computer Languages
• Computer Shortcut Keys
• Database
• Input and Output Devices
• MS Office

IBPS Clerk (Customer Service Executive-CSA) Mains Syllabus for General/Financial Awareness:

The IBPS Clerk (Customer Service Executive-CSA) Syllabus 2025 for Numerical Ability consists of 50 questions, totalling 50 marks. The candidates will have 35 minutes to complete this section. The subjects covered in this section are listed below.

General Awareness Topics:

• National Current Affairs
• International Current Affairs
• State Current Affairs
• Sports News
• Central Government Schemes
• Agreements/MoUs
• Books & Authors
• Summits & Conferences
• Defense News
• Science & Technology News
• Banking & Insurance News
• Static General Knowledge
• Ranks, Reports, and Indexes
• Business & Economy News
• Important Days (Direct, Theme, Related Facts/News)
• Obituaries
• Key Appointments (National, International, Brand Ambassadors)
• Important Awards & Honours

Financial Awareness Topics:

• Union Budget
• Current Static Information
• Apps & Portals
• Static Banking Knowledge
• Committees & Councils
• RBI-Related News
• International Loans
• Abbreviations

• Online Registration Process:

The application process for IBPS Clerk (Customer Service Executive-CSA) 2025 will be available in June-July 2025 (Tentatively). Aspirants can submit their applications for IBPS Clerk (Customer Service Executive-CSA) Examination online by going to the official IBPS Site.

Here are several steps to consider while applying for the IBPS Clerk (Customer Service Executive-CSA) Examination:

Step 1: Visit the official website @ibps.in and Click Here to Apply Online for IBPS CRP CSA XV

Step 2: Click on the “Click Here for New Registration” tab and candidates should enter their Mobile Numbers, Email IDs, and other details to register for the exam.

Step 3: Candidates have to fill in the form for Personal Information such as Name, Father’s Name, Email id, Nationality, Mobile Number, Qualifications, etc. After filling in all information correctly, click on ‘I Agree’ to declare that the information entered is authentic. 

Step 4: In the next phase, candidates have to upload a Passport Size Photograph, A signature, a Left Thumb Impression, and a scanned copy of the IBPS Clerk’s Handwritten Declaration

Step 5: In the next step, candidates have to select pre-exam training centres for the Pre-Exam Training and the participating bank to be recruited in.

Step 6: Candidates must remember that no further changes can be made to the preference list once the form is submitted.

Step 7: Candidates can pay the online fees via Debit/Credit Card, Net Banking, IMPS, Cash Card, and Mobile Wallets. Fee once paid, shall not be refunded under any circumstances

• IBPS Clerk (Customer Service Executive-CSA) Application Fees:

According to the IBPS Clerk (Customer Service Executive-CSA) (Junior Associate-JA) Notification 2025, the application fees for the IBPS Clerk (Customer Service Executive-CSA) is Rs. 850/- for candidates who belongs to General/OBC/EWS categories, while for SC/ST/ PwBD/ ESM/DESM categories fees is Rs. 175/-. The payment must be made online and is not refundable. Successful payment of fees is required to finalise the application procedure.

• Selection Process:

The application period for IBPS Clerk (Customer Service Executive-CSA) 2025 will be available from June-July 2025 (Tentatively).Applicants can submit their applications online via the official IBPS website. The selection process for IBPS Clerk (Customer Service Executive-CSA) consists of two stages: Preliminary and Main examinations. Applicants need to pass both stages to obtain the position.

• Preliminary Examination:

The initial phase of the selection process is the Preliminary Examination. It is a web-based assessment that assesses candidates’ proficiency in English Language, Numerical Skills, and Logical Reasoning. This stage serves as a screening evaluation in which candidates need to secure the necessary cut-off scores to advance to the subsequent phase. Nonetheless, but they are essential for progressing to the Main Examination.

• Main Examination:

The Main Examination is the second and most crucial phase of the IBPS Clerk (Customer Service Executive-CSA) selection process. This stage consists of a more detailed objective test covering sections such as General/Financial Awareness, General English, Quantitative Aptitude, Reasoning Ability & Computer Aptitude. The scores from this examination are pivotal in determining the candidate’s final rank and selection for the next steps. Candidates who perform well in this phase can proceed to the Language Test if required.

• Local Language Test:

The Local Language Test is conducted only for candidates who have not studied the local language of the state or Union Territory they are applying for. This phase ensures that candidates can effectively communicate with customers in the regional language. If a candidate has studied the local language in their 10^th or 12^th grade, they are generally exempted from this test. This phase is critical for confirming that selected candidates can effectively perform their duties in a customer-facing role.

• Exam Centres for IBPS Clerk (Customer Service Executive-CSA) Prelims & Mains Examination:

The State Bank of India (IBPS) determines the prelims and mains exam centres for examination based on the preferences indicated by candidates in the online application form. The IBPS Clerk (Customer Service Executive-CSA) prelims examination is set to take place in the month of December, 2025. Here, we have provided comprehensive information on the IBPS Clerk (Customer Service Executive-CSA) Examination Centres list.

• IBPS Clerk Examination Language:

The IBPS Clerk examination is offered in several languages to cater to candidates from various linguistic backgrounds throughout India. The test is offered in Hindi & English, as well as various regional languages based on the state in which the applicant is applying. The medium of examination for each state/ UT is displayed in the table below:

• Vacancy Details:

Here, we have provided state and category wise vacancy detail so that you can prepare accordingly for the examination to succeed in your first attempt.

• Previous Year Cut off:

The IBPS Clerk (Customer Service Executive-CSA) cut off plays a vital role in the selection procedure, as it establishes the least score candidates need to reach in order to move on to the subsequent phase of the exam. It acts as a standard that sifts through applicants, guaranteeing that only those who achieve or surpass the necessary skill level progress. Grasping the cut-off allows candidates to establish achievable targets for their preparation, directing them to concentrate on areas requiring enhancement.

IBPS Clerk Prelims Cut Off 2023:

Here are the cut off marks for the IBPS Clerk Prelims exam of 2023, listed by state. The cut off for Prelims Examination for IBPS Clerk is provided below:

IBPS Clerk Mains Cut Off 2023:

Here are the cut off marks for the IBPS Clerk Mains exam of 2023, listed by state. The cut off for Mains Examination for IBPS Clerk is provided below: